Ms. Williams, a gru account is the same as what we are used to still logging in as an aug.edu account. The log in is still aug.edu but it is essentially a gru account because all our e-mails are really addressed to @gru.edu. Did you do your request at:
gil.gru.edu
or the old gil.aug.edu? This one does not work anymore now.
Please make sure it's at the gil.gru.edu area where you make your request for a PIN, please. If that does not work, please come into Reese Library to the front desk with your validated JagCard and we will assign the pin for you.
Best,
Lillian Wan
GRU Reese Library
Access Services & Interlibrary Loan Department
